Terms of service

At Alfresco Rugs Limited we value all of our customers and want to always ensure that we provide a great customer experience.  Accordingly, our Terms and Conditions are set out below. By reading this you accept our stated Terms & Conditions. If you do not agree then you should navigate away from this domain.

We reserve the right to make changes to our Terms & Conditions at any time without warning, or prior notification. You should make note of our Terms & Conditions prior to making any purchases on our site. Full terms and conditions can be found here.

Data Protection

Alfresco Rugs Limited will always respect customer privacy and we will never share your information with a third party. Your confidence is guaranteed.  The full privacy policy can be found here.

Data Collection

As part of the order process, it is necessary for us to collect some personal information from you. This may include your name, address, phone numbers, email address and payment details.

We may use your personal information:

  • To process your order

  • To send you information about our special offers, promotions, and updates

  • To communicate with you regarding inquiries, complaints, or sales


Intellectual Property

The content of our website, social media, promotional materials, and emails including all text, trademarks, logos, and any other design are protected by copyright laws in the UK. Alfresco Rugs Limited does not allow any unauthorised attempt to copy, modify, distribute, or reproduce any content from its websites or social media outlets. 


Orders and Payments

Once you have placed your order, we will package and dispatch your item(s) to the address specified during your purchase. Please note that we cannot accept any responsibility for address mistakes. We ask that you check the address before completing your payment. Orders paid for through Paypal will only be sent to a registered Paypal address.

You will receive an email stating when we have received your order and another email once your item(s) have been dispatched.


We accept all major credit and debit cards through Wixpay and payments via Paypal.

Delivery & Returns

Please refer to the Delivery & Returns section of our website